Q. As a healthcare provider, why do I need a voice-recognition software package from Medical Dictate?

Immediately save administrative costs by eliminating transcription cost. Generate ALL patient encounters, medical evaluations, and operative notes with your voice. Allows voice dictation directly into your current EMR/EHR system.

Q. I tried Dragon before, and it did not work! How is Medical Dictate or Dragon Medical different?

All salespersons, technical support and training personnel, and administrative staff are users of voice-recognition software, specifically Dragon Medical. Therefore, we possess the training, knowledge, and expertise to address any issues or questions regarding the software.

Also, we have been serving the healthcare profession for over 15 years and know the unique needs and services of most healthcare professionals.

Our philosophy is simple: We build relationships with our clients and not simply sell software. So, we offer 24/7 technical training and support, including nights, weekends, and holidays, if necessary. Service is the key component of our relationship building philosophy.

Additionally, with the advancement of computer technology, both computers and the voice-recognition software, especially Nuance's "Dragon Medical," have dramatically improved in the past several years providing much greater accuracy and speed to the end user. Thus, the end-user realizes an immediate benefit and increased efficiency.

Q. Will the software recognize my accent/dialect?

Yes, the software is equipped with built-in accent support to recognize a wide variety of foreign accents/dialects including, but not limited to, Spanish, Asian, Indian, British, Australian, and Southern U.S.

The software learns the way you speak and adapts to your speaking patterns.

By using our healthcare training module, the end-user will be approximately 98% accurate by the end of the first session within 1 1/2 hours.

Q. What is the cost of the Package?

Simply, a one-time investment without any monthly or yearly licensing renewal or subscription.

The end-user will realize a return on investment within approximately 30 days.

Each Package is customized and designed for the physician's practice and cost is dependent on the number of licensed users; however, we customize for your budgetary considerations and offer third-party financing or payment plan, if necessary.

ALL Medical Dictate Packages include unlimited training and support, live & weekly one-on-one training sessions via Web, and advanced training videos with a lifetime warranty on headsets.

Q. Does the software work with my current EMR/EHR system?

Dragon Medical works with any EMR/EHR system, including web-based or cloud-based, allowing the physician to dictate directly into the system rather than typing.

Dragon Medical works with virtually any Windows-based application including, but not limited, to, Word, Excel, WordPerfect, Outlook, and Works.

Q. What are the computer or system requirements for Dragon Medical?

During initial installation process, the computer internally checks that your system meets the minimum requirements; if they are not met,neither Dragon NaturallySpeaking nor Dragon Medical will be installed.

Minimum CPU Requirements: 1 GHz Intel® Pentium® or equivalent AMD processor or 1.66 GHz Intel® Atom® processor. We recommend 2.4 GHz Intel Pentium, Dual Core™ or equivalent AMD processor or higher. (IMPORTANT: Higher processors yield better performance; SSE2 instruction set required.)

Processor Cache: minimum 512 KB. We recommend 2 MB.Free hard disk space: 5 GB

Supported Microsoft Operating Systems (Home or Professional Versions): Windows 7, 32-bit and 64-bit; Windows Vista SP1 and SP2, 32-bit and 64-bit; Windows XP SP2 and SP3, 32-bit only. Windows Server 2003 and 2008, SP1, SP2 and R2, 32-bit and 64-bit.RAM: minimum 1 GB for Windows XP and Windows Vista, and 2 GB for Windows 7 and Windows Server 2003/2008. We recommend 2 GB RAM for Windows XP and Windows Vista, and 4 GB for Windows 7 and Windows Server 2003/2008 64-bit.

Microsoft Internet Explorer 6 or higher (download latest version at: http://windows.microsoft.com/en-US/internet-explorer/products/ie/home)

Creative® Labs Sound Blaster® 16 or equivalent sound card supporting 16-bit recording for audio "playback" features.

DVD-ROM drive required for installation. [NOTE: A high-speed internet connection required for online one-on-one training, troubleshooting; and some product activations.]

Q. What is your Return Policy on hardware and/or software?

Any unopened products can be returned, including software, within 30 days of shipment with copy of original receipt.

All defective products and hardware will be replaced and backed by manufacturer's warranty. All returns must be pre-authorized by Medical Dictate and an RMA number is required - please call to have a RMA number issued. There are no returns of opened software and/or downloaded software. Defective or missing CD-ROMS and/or headsets will be replaced.

ALL returns must include ALL original packaging, in original condition, with all accessories, hardware, and/or software with pre-authorized RMA number. Returns may be subject to a 10% restocking fee.

Any request of refund is processed within 7 days.

The Medical Dictate team are experts in dictation application, dictation programs, dictation software, Dragon, Dragon Medical, Dragon NaturallySpeaking, Dragon on-site training, Dragon speech recognition, Dragon training, EMR/EHR clinical transformation, healthcare IT/EMR/EHR, medical dictation software, medical records software, setting up speech recognition, speech recognition training, voice recognition training, voice recognition transcribing software, and Voice transcription software.